Return & Refund Policy

Return & Refund Policy

Effective Date: this policy is effective until amended.

At Petsneed, your satisfaction is important to us. 

Eligibility for Refunds:

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item(s).

• We will verify the issue and, upon approval, issue a full refund to your original payment method or send a replacement at no extra cost.

Non-Returnable Items:

• Items without quality issues (e.g., change of mind, wrong size ordered) are not eligible for return or refund, as we cannot process physical returns internationally.

Process:

1. Email us at "contact us " with your order details and photos.

2. Our team will respond within 1–2 business days with a resolution.

We appreciate your understanding as we work to improve our services. For any questions, please reach out to us.